You're under pressure to "do something with AI." We find where it actually pays, build it, and do the process and change work that makes it stick. If AI is not the answer, we say so plainly. Only ever what earns its place, never tech for its own sake.
Prefer the phone? (717) 366-9431. After hours, our AI assistant picks up.
Worked alongside top-tier consulting firms across a Fortune 250 insurer, a $10T global asset manager, and a Fortune 100 insurer. Trusted by the firms to partner on design. Trusted by the organization to make it real.
The tools are easy to buy. The value is hard to capture, and closing that gap is exactly the work.
That gap is the whole job. We put AI only where it earns its place, build it properly, and do the operations and change work that makes it stick: the difference between the 5% and the 95%.
It's really one method. We find where the operation is losing time and money (Operational Effectiveness), build the habit and tools to keep removing it (Continuous Improvement), then let technology take over the parts a machine should own (Workflow Automation). Start wherever the pain is.
Get clear on how the work is meant to flow: who owns what, where the handoffs are, and the few numbers that actually matter.
Build the habit, and the tools, to remove waste continuously, and make the change actually stick with the people doing the work.
Once the workflow's right, hand the repetitive parts to software, including AI, but only where it genuinely fits. See it working:
Fixed-price and plain: you pay for the outcome, not the hours, and the number is agreed up front. Most engagements open with a short, fixed-fee diagnostic; bigger projects are scoped to the job. Here's the shape of the work. see the full menu and pricing →
Conestoga Strategies is led by Terry Harmer: twenty years in enterprise technology, the last fourteen in insurance and financial services across five institutions, rising to Assistant Vice President of Continuous Improvement at a Fortune 250 insurer. Every engagement is run by that senior hand directly. The strategy, the build, and the change work come from one place. No junior staff, no handoffs.
Best fit: established Pennsylvania businesses (10-200 employees) who want senior help making the operation run better: process and operating-model design, continuous improvement, and the right automation. Healthcare, financial services, professional services, manufacturing, family businesses. Lancaster-based, on-site as the work requires.
Anti-fit: staff augmentation (renting hours rather than buying outcomes), AI rollouts for their own sake, or anyone shopping for the cheapest implementer. If that's the brief, I'll happily point you to better options.
Tell me what you're seeing. You'll get an honest outside read on whether I can help. If I'm not the right fit, I'll say so and point you to who is.
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